Find answers to technical questions. For general support, visit our faqs

If your question is not answered here, you can also contact customer care 24 hours a day, 7 days a week for more specific inquiries. Or visit our customer care center and our team will help you out.

• Can I use other wireless broadband devices to connect with wi-tribe?
  • answer: Unfortunately, you cannot use devices other than the one(s) provided by wi-tribe.
• Can I use third party wireless routers or access points with my wi-tribe device to get Wi-Fi connectivity?
  • answer: Yes, you can use any third party router/access point to enjoy wi-fi connectivity on your wi-tribe device
• Can I use wi-tribe services on all operating systems?
  • answer: Desktop and outdoor CPEs work on all operating systems. However, the wi-tribe USB dongle only works with 32-bit windows operating system.
• Can I run services like remote desktop/IP cameras/DVRs/FTP and Windows Exchange servers using my wi-tribe      connection?
  • answer: Yes, you can run all these service through simple port forwarding procedure on your CPE.
• Does wi-tribe provide facilities such as email / web hosting?
  • answer: Sorry, wi-tribe does not currently offer these facilities.
• Can wi-tribe provide me with email services such as SMTP and POP?
  • answer: Currently, we are only providing SMTP services to customers whose address is: mta.wi-tribe.net.pk operating over the standard port 25. Since we don't currently offer email, POP hosting is not offered either.
• Can I have a pool of IP addresses to use with my wi-tribe account?
  • answer: Unfortunately, wi-tribe is not providing IP address pools to customers at the moment. However, you can acquire a single static IP for Rs.500 per annum. Please Contact Customer Care care for details.
• Can I provide a WAN IP directly to my computer if I am using wi-tribe services?
  • answer: WAN IPs are assigned directly to wi-tribe devices, not the computer being used. If you want to run some application using a WAN IP, you can use port forwarding. Please contact for help setting up port forwarding Contact Customer Care
• What is the minimum signal strength my wi-tribe device should have for using the internet?
  • answer: Atleast two stable signals are recommended for trouble free browsing on wi-tribe devices. If you are using a wi-tribe USB dongle, your connection manager should show at least 40% signal strength.
• How can I advertise my website through wi-tribe services?
  • answer: Yes, you can use port forwarding to run your own webserver.